Log in and Password

Youtropolis Support

Log in and Password

Log into your city account effortlessly.

Log into your Youtropolis city account

If you are currently signed out and want to log into your account:

Click Sign In above
Enter your email address or your Youtropolis city name
Enter your password
Select the Remember me checkbox to be directed to your city home page the next time you visit
Click the Sign In button

Please note that if you or someone else is logged into another Youtropolis account on your computer, you must first log out of that Youtropolis city before signing in to yours. To log out of another city:

click the 3 dot Manage menu at the top right
select Sign out from the drop down menu

If you're returning to your city's home page but find that you're logged out:

Tap/click the "Hamburger" menu located on the upper right of your city page
Click Sign In
On the log in page, enter your email address or your Youtropolis city name
Enter your password
Select the Remember me checkbox to be directed to your city home page the next time you visit
Click the Sign In button.

If you have forgotten your city name, you can log in using your email address:

On the log in page, enter your email address instead of your city name
Enter your password
Select the Remember me checkbox to be directed to your city's home page the next time you visit
Tap/click the Sign in button

Trouble accessing your city account

If you've forgotten your account's email address or can't log into your account, try logging in with your city name:

On the log in page, enter your Youtropolis city name instead of your email address
Enter your password
Select the Remember me checkbox to be directed to your city home page the next time you visit
Tap/click the Sign in button

Log out of your Youtropolis city account

Play it safe! If you are using Youtropolis on a shared or public computer, make it a habit to always log out before ending your session. Here's how:

Select the 3 dot Manage menu in the upper right of your city page
Tap/click Sign out

Change your password

Sign in
On desktop and mobile, select the 3 dot Manage menu on the top right, then choose Settings
If you don't remember your current password, select "Forget your password?" and follow those instructions
If on desktop, scroll down and enter your Current Password
If on mobile, select your Account and scroll to enter your Current Password
Enter your new password into the New Password field
Enter your new password again into the Confirm Password field
Scroll to the bottom of the Settings page and click/tap Save

Reset a lost password

If you are having trouble logging into your account, here's how to request a new password:

Select the sign in link
On the login page, scroll down to just below the log in fields and select Forgot your password?
Enter your email address or city name
Check "I'm not a robot"
Click the Send reset request button

How to update your Youtropolis app manually

Updating your app to the latest version improves app stability and security and includes latest fixes, new features, and an improved user experience.

To manually update your app on your iPhone or iPad

Apps that you download from the App Store are automatically updated by default. But if you run into an issue, you can update our App manually. Here's how:

Open the App Store
Tap your profile icon at the top of the screen
Scroll to see pending updates and release notes and tap Update next to the Youtropolis app to update it

To manually update your app on your Android device

Open the Google Play Store app
At the top right, tap the profile icon
Tap Manage apps & device (apps with an update available are labeled "Update available"
Select Youtropolis and tap Update