Account closure

Youtropolis Support

Account closure

If you decide to close your account for any reason, you may do so by filling out a request through our Contact Us form. Once we receive your request, your account will be closed within 72 hours. This is a permanent action which cannot be undone.

Important things to consider before closing your account

Once we permanently delete your account, you won't have access to any of your city pages or be able to retrieve any of your posted content. This includes, but is not limited to: posts, private messages, bookmarks, post history, and accumulated kindreds within your Municipal Fund.

When we remove your account, your personal content that will remain online includes:

your comments and replies to comments posted to other cities
private messages you've sent to others which you will no longer be able to view or access since they will only be accessible to your message recipients

By closing your account, you will no longer receive updates or notifications from other Youtropolis members.

To permanently delete your account, you must first sign in to the account you want to close:

Once you're signed in, select Settings from the city header's three-dot menu
Select Delete Account
When prompted to confirm your decision, click the Delete button.
If you are set on deleting the account you're logged into, you can bypass the steps above, and click here to instantly confirm and delete your account.

For audit purposes, Youtropolis may retain archived backups of your personally-identifiable information and User Content for up to one year.