Don't take the bait!

Knowledge

It's hard to stay calm sometimes when an argument is being instigated, but being calm is what gives you your power.

Evangel

So true. They are confident in their position or are willing to be flexible enough not to feel threatened by another's need, wish, point of view, or whatever is being argued over...unless they are too afraid of saying the wrong thing and must hold their tongue to not anger their opponent or rock the boat any further. This is sadly the climate we are living in now...at least politically.

Slipstream

The idiom "cooler heads prevail" is perfect for both work and personal life. We just have to remember it when the heat is being turned up.