Youtropolis Support

How to convert a HEIC file to jpeg

If you've tried unsuccessfuly to upload a profile image, chances are you're trying to upload a HEIC file instead of jpeg or png.

Although HEIC images are converted automatically to jpeg on some phones, on others you may have to change the settings under your phone's photo options. Also, some desktop browsers require images be converted first.

You can easily convert an HEIC image to jpeg here for free. All it takes is dragging and dropping your image into the space provided and then saving it.

If you don't want to use an online service, you can download a converter to your desktop. For mac users go to the Mac App Store and search HEIC converter. You can also go to the Microsoft Store and get the HEIC Photo Converter.

If you're a Windows 10 or Windows 11 user, you can use the Windows Photo app that’s already installed: just type "Photo" into the Search field and it opens the internal Photo app. Select the photo you want to convert, click “Save as” under the 3 dot menu, then select the jpg or jpeg file type.

Once your image is converted, you can return to your profile or post form, select the image from your image library, upload as usual, and save.